Handy 2U : Secure Privacy Policy

Our Handy2U Privacy Principles

We will look after any personal information that you share with us.

This is central to our values as an organisation. We want everyone who engages with us to feel confident about how any personal information they share will be looked after or used.

You can be confident that:

• We only use personal information in the ways we need to and that is expected of us.
• But, we only use your personal information to do this if you have previously told us that’s OK.
• We will make it easy for you to tell us how you want us to communicate with you, including how to opt out from future communications - and we promise your request will respected straight away.
• We will never release your information to organisations outside for their marketing purposes.
• We take all reasonable care to safeguard your personal information through security policies and secure business processes.
• We will always provide easy ways for you to contact us.

Who sees your personal information?

We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

Cookies

Cookie is a name for a small file, usually of letters and numbers, which is download onto your device, like your computer, mobile phone or table when you visit a website.

They let websites recognise your device, so that the sites can work, or work better, and also gather information about how you use the site. A cookie, by itself, can't be used to identify you. 

How do we use cookies?

We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you come to our website and also allows us to improve our site.  

The cookies we use

We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide.

We use all four categories of cookies:

• Strictly necessary cookies are essential for you to move around our website and to use its features, like our shopping basket and your account.
• Performance cookies collect anonymous information about how you use our site, like which pages are visited most. No information that identifies you is kept.
• Functionality cookies remember choices you make to improve your experience, like your text size or location. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. They are anonymous.
• Targeting or advertising cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.

Your communication with our teams

Your communications with our teams (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our customer service standards.

Changes to our Privacy Policy

Our Privacy Policy is reviewed regularly to ensure that it reflects how we use your information.